Tips to delivering customer service excellence

Tips to delivering customer service excellence:

'via Blog this'

Delivering a service to a customer has it pros's and Cons. We clean 4 larges jobs yesterday and here are the results.(surnames Withheld)

Mrs Patricia from Burwood carpet not cleaned for 6+ years very heavily soiled, Patricia called to commend the excellent result we achieved and committed to cleaning her High Traffic areas in the future.

 Mrs Joy from Richmond had a red wine spill, advised it was drying out terrific but wish her husband had not scrubbed the carpet around the stain, the carpet is now flatten in the area he treated.

Mrs Joan from Camberwell added the rugs are responding better to treatment each time they are clean. Mrs J has her rugs cleaned every 12 months prior to Able Carpet Care cleaning the rugs, they were not touched for over 10years. 

Mrs Lorraine- Cheltenham was impressed by her yearly service!